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The Department of Information Technology provides a Support Center to monitor and log telephone calls or emails into one centralized system. Our call center number is 216-443-8007. The IT Support Center serves as the single point of contact for County agencies and the residents of Cuyahoga County to report system problems and to provide information to agencies on upcoming changes, as well as scheduled and unscheduled system outages. The support center services are available 24 hours a day, 7 days a week. Calls to the center are logged and an associated problem ticket is opened, updated and tracked through resolution.
The mission of Call / Incident Management within Information Technology is to minimize the disruption of failures to the business by restoring service as quickly as possible.