IT Solutions
The Cuyahoga County Information Services Center provides system integration and IT solutions to clients within county government and other municipalities.
If your business functions require a change in production or application software due to regulatory of efficiency requirements, the ISC will provide analysis and development to address these needs. This includes support for existing database applications and back-office integration. ISC developers offer a variety of application solutions that meet project needs and budget constraints.
Through the implementation of content management software and .NET development architecture, the ISC reduces website maintenance time and enables end-users to update select content on their own. Our accomplished design team creates appealing, professional website designs with easy to use, intuitive navigation. In addition to web design, our staff also provides graphical analysis and design for newsletters, announcements, posters, brochures, letterheads, logos and banners.
Tech Support
The Information Services Center provides a Call Center to monitor and log telephone calls or emails into one centralized system. Our call center number is 216-443-8007. The CCISC Call Center serves as the single point of contact for County agencies to report system problems and to provide information to agencies on upcoming changes, as well as scheduled and unscheduled system outages. The Call center services are available 24 hours a day, 7 days a week. Calls to the center are logged and an associated problem ticket is opened, updated and tracked through resolution.
Look to the ISC for assistance with information technology solutions. We are dedicated to providing the best possible solutions at reasonable costs. We have experience in system integration and IT solutions ranging from the mainframe to N-tier server platforms.
Management
The Project Management Office (PMO) provides expertise in writing and publishing RFPs. The office has established project management methodologies, standards and best practice procedures that normally are applied to all phases of a project. PMO tasks include primary point of contact, maintaining schedules, meeting coordination, documentation, presentations, and much more. All project management and control activities are performed and implemented in conjunction with your staff.
"The ISC creates quality solutions that meet your needs and exceed your expectations. They ensure their solutions continue to work well into the future."
- Frank Russo, Administrator
"We are dedicated to providing County agencies with the technology to better serve citizens and save taxpayer dollars."
- Dan Weaver, Director
